Delivery, Returns & FAQs 

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FAQs

What products do you supply?

We are an international supplier and exporter specializing in bulk exports of:

  • Grains – cleaned, graded, export quality
  • Spices – whole & ground, high aroma, compliant
  • Pulses – uniform size, low foreign matter
  • Edible Oils – edible oils for bulk trade
  • Nuts – premium grade, long shelf life
  • Industrial & Scraps – General products, scrap and customer-specific commodities available on request

Our product portfolio is designed to serve wholesalers, distributors, food manufacturers, and bulk buyers worldwide.

Which markets do you serve?

We serve global markets with strong export experience. Our team ensures that products comply with destination-specific import regulations and quality standards.

Do you supply in bulk quantities?

Yes. We specialize in bulk supply and container-load shipments, including full container load (FCL) and large-volume orders for international buyers.

What quality standards do your products meet?

Our products are sourced and processed in compliance with internationally recognized quality and food safety standards, including ISO-certified processes and inspections by reputed agencies such as SGS, as required by buyers.

What certifications can you provide?

Depending on the product and destination, we can provide:

  • Phytosanitary Certificate
  • Certificate of Origin
  • SGS Inspection Reports
  • ISO-related documentation
  • Organic, Non-GMO, or other buyer-specific certifications (on request)
What is your minimum order quantity (MOQ)?

MOQ varies by product and packaging. We accommodate trial orders as well as large bulk shipments, subject to product type and logistics.

What packaging options are available?

We offer flexible packaging solutions, including bulk packaging, PP or jute bags, cartons, drums, and customized private-label packaging that meets international shipping standards.

Can you customize grading or specifications?

Yes. We offer customization in grading, size, moisture content, purity, packaging, labeling, and branding to meet the specific requirements of individual buyers or markets.

What Incoterms, payment, and delivery options do you offer?

We support the commonly used Incoterms, including EXW, FOB, CFR, and CIF. Delivery timelines depend on product availability, destination port, and shipping schedules.

We accept secure international payment methods, including T/T (Telegraphic Transfer), along with other mutually agreed terms for long-term partners.

How do you ensure product quality before shipment?

Each shipment undergoes strict quality checks, sampling, and inspections (e.g., SGS) . Third-party inspections can be arranged on buyer’s expense.

Do you provide samples?

Yes. Samples are available upon request to help buyers evaluate quality before placing bulk orders. Sample and courier charges may apply.

How do you handle export documentation?

We manage complete export documentation, including commercial invoice, packing list, bill of lading, certificates, and other documents required for smooth shipping, delivery, and customs clearance.

What is your order processing time?

Order processing typically ranges from 3 to 14 days after order confirmation and payment, depending on product type and volume.

Do you support long-term supply contracts and visitation?

Absolutely. We welcome long-term partnerships and contract-based supply agreements to ensure consistent supply and competitive pricing. You are welcome to visit us, meet with us, and inspect the stock in person.

How can I request a quotation or get started?

Share your product requirements, quantity, and destination port or delivery address. We will issue you a quotation.

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